Business Process Management Case Study of Emirates Airlines Essay

Business Process Management Case Study of Emirates airline businesss - Essay ExampleEmirates Airline is part of the larger Emirates group that offers a number of distinguished services including tourism, air maintenance, aviation college, air transport, hospitality, trans guard just to name but a few. Currently, Emirates Airline is ranked as the largest cargo carrier in the Middle East, and this is mainly influenced by the large numbers of tourist and international shoppers who visit Dubai yearly (Emirates Airlines 2015).The look methodology for this particular study involved both quantitative and qualitative as I indulged in both primary and secondary question to gather data for the purpose of this project. Primary data came mainly from interviews and questionnaires that were administered to various employees who work for Emirates Airline I varied ranks namely cabin crew members, backdrop operators, Line managers as well as the airline division manager. To enhance credibility, validity and integrity of the data collected all primary research was conducted on a face-to-face interrogation basis to increase the chances of getting dependable answers from the respondents. There were a center of one hundred and twenty questionnaires in total with twenty being used for the pilot project while the other hundred were utilised for the actual data collection exercise. The questionnaires contained nine questions that were grouped into dickens sections and during the entire data collection process we managed to interrogate one hundred respondents to fill the questionnaires. Ethical consideration was taken care of during the entire period of research as a written consent was availed to the participants to help them understand the details of the study before being recruited to provide any information. Relatively, the management of Emirates Airlines was informed of the same, and we concord to protect any confidential